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Business Analyst

PetFlow is a digital retailer that sells dog and cat food & supplies and has relationships with customers all over the country.  Our values are simple - we believe in good foods and good deeds.  We believe in cultivating a strong sense of compassion and karma by doing good deeds for pets across the country, and by providing pet parents with the best possible choices for their furry family members.

It’s an extremely exciting time to be joining the team, as we’ve recently migrated our headquarters from New York to Las Vegas.  With that comes great growth potential and a great opportunity to learn. Our company holds among its principal values being a great place to work,  and we do this by being transparent with one another from the top down, setting and achieving our goals, providing a great experience for our customers, and by having a ton of fun doing it!  Anyone that is brought on board is expected to believe in and be fully committed to embracing these values.

About the Role

PetFlow is seeking an Analyst to join our operation and report to the General Manager. This unique position will leverage data and strong analytical skills to create intelligent business models and decisions, focusing on customer segmentation, margin profiles and overall operational excellence.  This unique opportunity will provide invaluable exposure to the strategic components that enable an eCommerce company to run profitably at scale. This role is expected to help the team manage and complete a mix of daily core functions, routine analysis work and ad-hoc projects. In this role, you’ll have the opportunity to have a real impact on our bottom line from day one.

Who We’re Looking For

  • Bachelor’s degree in business-related or analysis-heavy concentration -OR- strong experience in an analytical, startup or finance role.
  • Advanced knowledge of excel, SQL, and other data analysis tools
  • Experience using GA to surface site behavior insights, or eager to learn how!
  • Excited about solving problems, digging into complex data sets, and building sensitivity models
  • Attention to detail, and ability to work on multiple projects simultaneously
  • Ability to summarize analysis results and recommendations concisely and clearly
  • Bonus: Experience working in ecommerce, or a company with diverse user-profiles, large merchandise selection, marketed across multiple channels


  • Assist all departments with regular data analysis, including
    • Customer cohort insights
    • Marketing channel performance
    • Site analytics (demographics, page performance, technology tendencies)
    • Product margin analysis & trends
  • Assist merchandising operation with developing and maintaining a pricing strategy
  • Model ROI templates and worksheets for strategic projects
  • Own our BI tool, RJ Metrics
    • Data imports
    • Report/dashboard building as required
  • Run ad-hoc reports and data requests as needed through SQL, RJ Metrics or other
  • Surface insights into customer behavior and tendencies to help drive product decisions
    • On-site activity
    • Order modification tendencies
  • Leverage data & insights to coordinate product development with our product managers

What You’ll Get

  • You'll be a core member of our team, with the ability to add creative input and drive change from day 1.
  • A bright and sunny office in the Southwest Vegas valley
    • Ping-pong loving and dog-friendly!
  • Spending time with great people is a value for us, and we think it’s a huge part of having fun at work.  We strive to create an environment that thrives on intellect and encourages thought.
  • Competitive pay
  • Full time benefits plan, including medical/dental/vision/pet insurance and paid time off
  • Team outings, bagel Thursdays and ad-hoc catered lunches!
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